Getting an answer to you billing questions could be very challenging. When talking to your provider, always do the following:
- Always document the person, date and time of you call
- Document all conversations results if any
- Document messages you left without a returned call
- Document all arrangements you negotiated with the provider
- Follow up in writing or email to the provider
The following is the call list you should follow:
| Hospital | Doctor |
| Patient Representative: Telephone number will be on your monthly billing statement | Patient Representative: Telephone number will be on your monthly billing statement |
| If you were not satisfied with the answers, ask to speak to:
1. The Billing Manager 2.If unsuccessful; The Billing Director 3.Then: The Department Director 4.Then: Vice President Revenue Cycle 5.Then: Chief Financial Officer |
If you were not satisfied with the answers, ask to speak to:
1.The Billing Manager 2.If unsuccessful; The Billing Director 3.Then: The Office Manager 4.Then: The Doctor |