Healthcare Quality State Ratings: Texas: San Antonio Area

San Antonio Hospital Ratings
Survey Years
Healthgrades 68%/71% 75%/76% 75%/76% 70%/68% 2019/2020
Leapfrog/2020 B/B A/A C/C C/C
 2018/2019
US News and World Report Rating 2/22 1/13 NA/NA NA/NA
 2018/2019
Medicare Compare 3/4 Star 4/3 Star 2/2 Star 3/4 Star
 2018/2019
 Survey Years 2018/2019
Medicare Compare: Customer Service Questions
Baptist Medical Center Methodist Hospital University Health System Nix Medical Center TEXAS AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 76%/77% 79%/79% 79%/80% 75%/74% 81%/82% 80%/81%
Patients who reported that their doctors “Always” communicated well 79%/78% 80%/80% 80%/81% 82%/79% 83%/83% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 64%/68% 66%/68% 67%/68% 62%/64% 72%/72% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 64%/68% 68%/68% 67%/68% 65%/72% 68%/69% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 69%/71% 72%/72% 70%/71% 72%/70% 77%/78% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 60%/60% 59%/59% 64%/62% 68%/61% 69%/69% 62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 86%/86% 87%/87% 88%/85% 86%/85% 87%/87% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 48%/51% 53%/55% 48%/53% 54%/53% 54%/54% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70%/73% 74%/75% 76%/67% 70%/67% 76%/75% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 71%/71% 76%/76% 75%/68% 71%/68% 75%/75% 72%/72%
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