Healthcare Quality State Ratings: West Virginia

 West Virginia  Hospital Ratings
Survey Years
Healthgrades 77%/77% 71%/68% 85%/92% 2019/2020
Leapfrog C/C D/D D/D
 2018/2019
US News and World Report Rating 1/2 2/1 3/3
 2018/2019
Medicare Compare 2/2 Star 2/1  Star 4/4 Star
 2018/2019
 Survey Years 2018/2019
Medicare Compare: Customer Service Questions
West Virginia Hospital Charleston Area Hospital St Marys Medical Center  WEST VIRGINA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 80%/79% 76%/76% 81%/79% 81%/81% 80%81%
Patients who reported that their doctors “Always” communicated well 79%/80% 80%/77% 79%/76% 83%/81% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 63%/63% 63%/65% 74%/69% 72%/73% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 64%/62% 62%/61% 63%/61% 67%/67% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 61%/58% 62%/61% 76%/74% 77%/76% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 57%/48% 51%/51% 57%/54% 61%/59% 62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 87%/89% 86%/86% 88%/86% 87%/87% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 54%/50% 50%/50% 56%/53% 53%/52% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 73%/73% 68%/66% 80%/75% 72%/71% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 77%/74% 70%/68% 84%/82% 70%/70% 72%/72%
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