Healthcare Quality State Ratings: Tennessee 6 thru 10

Tennessee Hospital Ratings
Survey Years
Healthgrades 79%/72% 80%/77% 79%/82% 68%/58% 75%/79% 2019/2020
Leapfrog A/A B/B C/C C/C C/B
 2018/2019
US News and World Report Rating 6/7 7/7 8/7 9/NA NA/5
 2018/2019
Medicare Compare 5/3 Star 5/2  Star 1/2 Star 1/1 Star 3/4 Star
 2018/2019
Survey Years  2018/2019
Medicare Compare: Customer Service Questions
Tri Star Centennial Medical Center Parkwest Medical Center; Knoxville Wellmont Medical Center; Bristol Johnson City  Medical Center St Thomas Midtown Hospital Tennessee AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 79%/81% 80%/78% 90%/80% 79%/75% 79%/80% 80%/81% 80%/81%
Patients who reported that their doctors “Always” communicated well 81%/81% 80%/79% 79%/79% 77%/77% 83%/82% 82%/82% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 70%/71% 67%/67% 68%/66% 67%/75% 70%/69% 72%/71% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 67%/68% 67%/64% 64%/64% 64%/61% 64%/68% 67%/66% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 66%/70% 73%/68% 64%/63% 65%/63% 69%/70% 75%/75% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 61%/63% 65%/62% 58%/61% 56%/48% 58%/60% 65%/66% 62%/63%
Patients who reported that YES, they were given information about what to do during their recovery at home 87%/87% 88%/87% 88%/87% 84%/86% 87%/87% 87%/86% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 54%/57% 56%/54% 54%/53% 50%/45% 54%/55% 53%/52% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 73%/77% 77%/75% 75%/70% 67%/59% 75%/77% 74%/72% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 76%/79% 80%/77% 76%/72% 64%/58% 79%/78% 71%/71% 72%/72%
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