Healthcare Quality State Ratings: Tennessee 1 thru 5

 Tennessee Hospital Ratings
Survey Years
Healthgrades 83%/82% 83%/80% 84%/79% 82%/82% 77%/76% 2019/2020
Leapfrog A/A B/C A/A B/C C/B
 2018/2019
US News and World Report Rating 1/1 2/2 3/2 4/4 5/5
 2018/2019
Medicare Compare 3/3 Star 4/4  Star 2/3 Star 4/4 Star 2/2  Star
 2018/2019
Survey Years 2018/2019
Compare: Customer Service Questions
Vanderbilt University Medical Center CHI Memorial Hospital; Chattanooga University of Tennessee Medical Center St Thomas West; Nashville Methodist Hospital of Memphis TENNESSEE AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 81%/81% 81%/82% 81%/71% 82%/80% 79%/80% 80%/81% 80%81%
Patients who reported that their doctors “Always” communicated well 82%/83% 84%/83% 84%/83% 81%/81% 80%/81% 82%/82% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 65%/66% 72%/71% 63%/59% 74%/71% 66%/67% 72%/71% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 63%/64% 69%/66% 63%/60% 66%/66% 66%/67% 67%/66% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 69%/67% 74%/73% 69%/64% 69%/70% 71%/73% 75%/75% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 59%/59% 66%/67% 65%/64% 58%/59% 64%/66% 65%/66% 62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 86%/86% 89%/87% 87%/87% 87%/86% 86%/87% 87%/86% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 56%/57% 58%/54% 56%/54% 56%/57% 52%/55% 53%/52% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 78%/78% 81%/79% 78%76% 80%/78% 75%/75% 74%/72% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 81%/82% 83%/80% 81%/79% 84%/82% 77%/76% 71%/71% 72%/72%
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