Healthcare Quality State Ratings: Pennsylvania 1 thru 5

Pennsylvania  Hospital Ratings
Survey Years
Healthgrades 83%/80% 81%/81% 76%/74% 78%/77% 67%/69% 2019/2020
Leapfrog B/B B/B B/B A/A A/A
 2018/2019
US News and World Report Rating 1/2 2/1 3/3 4/4 5/5
 2018/2019
Medicare Compare 4/4 Star 2/2  Star 4/1 Star 4/4 Star 3/3  Star
 2018/2019
Survey Years 2018/2019
Medicare Compare: Customer Service Questions
Hosp of Univ Penn Presbyterian UPMC Presbyterian Shadyside Thomas Jefferson Univ Hospital Penn State Health Milton Hershey medical center Lehigh Valley Hospital PENNSYLVANIA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 86%/85% 81%/82% 82%/80% 81%/80% 81%/80% 80%/82% 80%81%
Patients who reported that their doctors “Always” communicated well 84%/82% 81%/81% 81%/79% 80%/79% 78%/78% 80%/81% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 71%/68% 62%/63% 72%/70% 65%/67% 66%/64% 68%/70% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 68%/69% 63%/64% 65%/63% 62%/63% 62%/62% 64%/64% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 69%/41% 63%/66% 66%/65% 67%/67% 74%/72% 74%/75% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 48%/91% 49%/50% 51%/52% 46%/45% 57%/54% 56%/56% 62%/82%
Patients who reported that YES, they were given information about what to do during their recovery at home 92%/75% 89%/90% 87%/89% 89%/89% 87%/87% 88%/88% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 59%/82% 54%/55% 52%/52% 54%/47% 53%/51% 52%/52% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 80% 72%/76% 73%/71% 75%/75% 74%/73% 71%/72% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 84% 75%/78% 75%/74% 78%/77% 77%/74% 69%/70% 72%/72%
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