Healthcare Quality State Ratings: New Mexico

New Mexico Hospital Ratings
Healthgrades 73% 80% 68% 73% 56% 67% 62%
Leapfrog NA B A C NA NA D
US News and World Report Rating NA NA NA NA NA NA NA
Medicare Compare 1  Star 3  Star 4 Star 2 Star 2 Star 2  Star 1  Star
Section 1
Medicare Compare: Customer Service Questions
Mountain View Regional Medical Center Plains Regional Medical Center Lovelace West Hospital Presbyterian Hospital Carlsbad Medical Center Eastern New Mexico Medical Center University of NM Hospital NEW MEXICO AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 70% 79% 74% 76% 77% 74% 75% 82% 80%
Patients who reported that their doctors “Always” communicated well 74% 78% 73% 78% 79% 75% 77% 84% 82%
Patients who reported that they “Always” received help as soon as they wanted 69% 73% 65% 61% 74% 61% 55% 78% 70%
Patients who reported that staff “Always” explained about medicines before giving it to them 62% 60% 64% 63% 69% 63% 63% 68% 66%
Patients who reported that their room and bathroom were “Always” clean 70% 74% 75% 69% 70% 76% 61% 80% 75%
Patients who reported that the area around their room was “Always” quiet at night 55% 62% 55% 56% 60% 56% 48% 66% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home 87% 88% 85% 86% 86% 86% 86% 87% 87%
Patients who “Strongly Agree” they understood their care when they left the hospital 53% 51% 52% 50% 44% 45% 50% 57% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 69% 65% 66% 72% 63% 66% 65% 77% 73%
Patients who reported YES, they would definitely recommend the hospital 72% 62% 69% 73% 55% 65% 71% 77% 72%
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