Healthcare Quality State Ratings: Maine/New Hampshire

 Maine/New Hampshire  Hospital Ratings
Survey Years
Healthgrades 80%/80% 69%/67% 84%/84% 81%/80% 77%/79% 80%/78% 2019/2020
Leapfrog B/B B/B B/A A/C C/C B/B  2018/2019
US News and World Report Rating 1/1 2/2 3/2 1/1 2/3 3/2  2018/2019
Medicare Compare 5/4 Star 2/2  Star 5/4 Star 3/3 Star 3/4  Star 4/4 Star  2018/2019
Survey Years 2018/2019
Medicare Compare: Customer Service Questions
Maine Medical Center Eastern Maine Medical Center Mercy Hospital; Portland, Me Dartmouth Hitchcocke Medical Center Catholic Medical Center Concord Hospital MAINE AVERAGE NEW HAMPSHIRE AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 83%/81%83% 77%/78% 88%/83% 81%/82% 80%/83% 83%/82% 84%/85% 81%/83% 80%/81%
Patients who reported that their doctors “Always” communicated well 82%/82%/86% 79%/78% 87%/86% 80%/81% 80%/83% 82%/82% 84%/83% 82%/81% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 64%/68%/73% 55%/56% 76%/73% 72%/71% 60%/64% 71%/68% 73%/74% 70%/72% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 62%/65%/66% 60%/62% 71%/66% 65%/62% 61%/65% 64%/62% 70%/69% 66%/66% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 67%/68% 72%/70% 72%/73% 67%/67% 67%/67% 69%/70% 79%/80% 77%/78% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 51%/62% 45%/45% 65%/62% 40%/39% 44%/45% 57%/57% 60%/60% 55%/56% 62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 87%/88% 87%/86% 83%/93% 90%/90% 88%/90% 90%/90% 89%/89% 89%/89% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 55%/55% 50%/51% 59%/57% 54%/54% 54%/56% 54%/52% 56%/56% 55%/54% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 77%/75% 64%/62% 81%/79% 75%/77% 72%/76% 77%/73% 76%/75% 73%/73% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 81%/80% 69%/67% 85%/54% 81%/80% 76%/79% 81%/78% 76%/76% 73%/73% 72%/72%

 

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