Healthcare Quality State Ratings: Louisiana

Louisiana Hospital
Ratings
Survey Years
Healthgrades 73%/76% 80%/75% 79%/76% 75%/74% 81%/54% 81%/78% 2019/2020
Leapfrog A/A C/C B/A/74 B/A A/A C/C  2018/2019
US News and World Report Rating 1/1 2/2 3/3 4/NA 4/4 NA  2018/2019
Medicare Compare 3/2  Star 5/3 Star 2/3 Star 4/4 Star 3/3 Star 4/4 Star  2018/2019
Survey Years 2018/2019
Medicare Compare: Customer Service Questions
Oschner Medical Center; NOLA Will-Knighton Medical Center; Shreveport Our Lady of the Lake M/C; Baton Rouge East Jefferson General Hospital; Metaire Lafayette General Medical Center; Lafayette Christus Health; Shreveport/Bossier LOUISIANA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 80%/79% 77%79% 79%/82% 80%/80% 85%/87% 84%/83% 84%/85% 80%/81%
Patients who reported that their doctors “Always” communicated well 82%/82% 80%/80% 84%/86% 81%/83% 85%/86% 88%/85% 86%/86% 82%/81%
Patients who reported that they “Always” received help as soon as they wanted 62%/61% 64%/68% 59%/62% 57%/60% 72%/73% 68%/68% 74%/75% 70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 64%/63% 63%/67% 63%/63% 60%/64% 71%/72% 69%/69% 71%/71% 66%/66%
Patients who reported that their room and bathroom were “Always” clean 65%/68% 69%/69% 67%/69% 65%/63% 78%/79% 75%/74% 77%/78% 75%/75%
Patients who reported that the area around their room was “Always” quiet at night 63%/64% 66%/64% 70%/62% 65%/64% 73%/73% 67%/69% 74%/74% 62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 88%/83% 86%/86% 85%/87% 86%/85% 90%/90% 58%/88% 87%/87% 87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 51%/56% 44%/49% 52%/55% 55%/54% 63%/64% 58%/57% 58%/58% 53%/53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 71%/73% 73%/73% 72%/75% 73%/71% 81%/82% 77%/77% 77%/77% 73%/73%
Patients who reported YES, they would definitely recommend the hospital 74%/76% 78%/75% 70%/76% 73%/74% 80%/83% 80%/78% 76%/76% 72%/72%
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