| Louisiana Hospital | ||||||||
| Ratings | ||||||||
| Survey Years | ||||||||
| Healthgrades | 73%/76% | 80%/75% | 79%/76% | 75%/74% | 81%/54% | 81%/78% | 2019/2020 | |
| Leapfrog | A/A | C/C | B/A/74 | B/A | A/A | C/C | 2018/2019 | |
| US News and World Report Rating | 1/1 | 2/2 | 3/3 | 4/NA | 4/4 | NA | 2018/2019 | |
| Medicare Compare | 3/2 Star | 5/3 Star | 2/3 Star | 4/4 Star | 3/3 Star | 4/4 Star | 2018/2019 | |
| Survey Years 2018/2019 | ||||||||
| Medicare Compare: Customer Service Questions | ||||||||
| Oschner Medical Center; NOLA | Will-Knighton Medical Center; Shreveport | Our Lady of the Lake M/C; Baton Rouge | East Jefferson General Hospital; Metaire | Lafayette General Medical Center; Lafayette | Christus Health; Shreveport/Bossier | LOUISIANA AVERAGE | NATIONAL AVERAGE | |
| Patients who reported that their nurses “Always” communicated well | 80%/79% | 77%79% | 79%/82% | 80%/80% | 85%/87% | 84%/83% | 84%/85% | 80%/81% |
| Patients who reported that their doctors “Always” communicated well | 82%/82% | 80%/80% | 84%/86% | 81%/83% | 85%/86% | 88%/85% | 86%/86% | 82%/81% |
| Patients who reported that they “Always” received help as soon as they wanted | 62%/61% | 64%/68% | 59%/62% | 57%/60% | 72%/73% | 68%/68% | 74%/75% | 70%/70% |
| Patients who reported that staff “Always” explained about medicines before giving it to them | 64%/63% | 63%/67% | 63%/63% | 60%/64% | 71%/72% | 69%/69% | 71%/71% | 66%/66% |
| Patients who reported that their room and bathroom were “Always” clean | 65%/68% | 69%/69% | 67%/69% | 65%/63% | 78%/79% | 75%/74% | 77%/78% | 75%/75% |
| Patients who reported that the area around their room was “Always” quiet at night | 63%/64% | 66%/64% | 70%/62% | 65%/64% | 73%/73% | 67%/69% | 74%/74% | 62%/62% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 88%/83% | 86%/86% | 85%/87% | 86%/85% | 90%/90% | 58%/88% | 87%/87% | 87%/87% |
| Patients who “Strongly Agree” they understood their care when they left the hospital | 51%/56% | 44%/49% | 52%/55% | 55%/54% | 63%/64% | 58%/57% | 58%/58% | 53%/53% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 71%/73% | 73%/73% | 72%/75% | 73%/71% | 81%/82% | 77%/77% | 77%/77% | 73%/73% |
| Patients who reported YES, they would definitely recommend the hospital | 74%/76% | 78%/75% | 70%/76% | 73%/74% | 80%/83% | 80%/78% | 76%/76% | 72%/72% |