Healthcare Quality State Ratings: Florida 1 thru 5

Florida  Hospital Ratings
Survey Year
Healthgrades 91% 78% 78% 85% 79% 2019
Leapfrog A C C C B/A 2018/2019
US News and World Report Rating 3/1 4/2 2/3 5/4 1/5 2018/2019
Medicare Compare 4 Star 1 Star 2 Star 2 Star 3 Star 2018
Section 1
Medicare Compare: Customer Service Questions
Mayo Clinic Jacksonville Tampa General UF Health Shands Hospital Gainesville Cleveland Clinic Florida Advent Health Orlando FLORIDA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 86% 80% 78% 80% 81% 78% 80%
Patients who reported that their doctors “Always” communicated well 88% 78% 78% 82% 78% 78% 82%
Patients who reported that they “Always” received help as soon as they wanted 70% 62% 60% 67% 65% 60% 70%
Patients who reported that staff “Always” explained about medicines before giving it to them 70% 64% 62% 65% 67% 62% 66%
Patients who reported that their room and bathroom were “Always” clean 81% 69% 64% 75% 76% 64% 75%
Patients who reported that the area around their room was “Always” quiet at night 73% 59% 50% 64% 69% 50% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home 90% 86% 87% 86% 89% 87% 87%
Patients who “Strongly Agree” they understood their care when they left the hospital 65% 56% 52% 58% 57% 52% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 88% 70% 73% 80% 77% 73% 73%
Patients who reported YES, they would definitely recommend the hospital 91% 80% 77% 54% 78% 77% 72%
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