Healthcare Quality State Ratings: California; San Francisco Area

San Francisco Area  Hospital
Ratings
Survey Year
Healthgrades 86% 79% 82% 75% 77% 78% 78% 2019
Leapfrog A/B B/A B/A C B C C/B 2018/2019
US News and World Report Rating 1/2 2/13 4/4 7/45 1/6 2/18 4/33 2018/2019
Medicare Compare 4 Star 5 Star 4 Star 4 Star 3 Star 4 Star 3 Star 2018
Section 1
Medicare Compare: Customer Service Questions
UCSF Medical Center John Muir Health Concord Medical Center Stanford Health Hospital Alta Bates Summit Medical Center UC Davis Medical Center Sutter Medical Center Sacramento Mercy General Sacramento CALIFORNIA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 82% 76% 81% 72% 79% 78% 81% 76% 80%
Patients who reported that their doctors “Always” communicated well 84% 78% 80% 78% 80% 77% 80% 77% 82%
Patients who reported that they “Always” received help as soon as they wanted 67% 66% 62% 57% 62% 61% 63% 63% 70%
Patients who reported that staff “Always” explained about medicines before giving it to them 64% 56% 61% 60% 64% 63% 65% 63% 66%
Patients who reported that their room and bathroom were “Always” clean 76% 73% 76% 70% 66% 71% 72% 72% 75%
Patients who reported that the area around their room was “Always” quiet at night 65% 55% 39% 61% 45% 52% 58% 52% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home 90% 86% 89% 87% 88% 87% 89% 85% 87%
Patients who “Strongly Agree” they understood their care when they left the hospital 61% 53% 56% 50% 54% 54% 54% 49% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 84% 77% 77% 73% 74% 75% 77% 69% 73%
Patients who reported YES, they would definitely recommend the hospital 88% 80% 81% 75% 78% 77% 79% 70% 72%
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