Healthcare Quality State Ratings: Arkansas

Arkansas Hospital
Ratings
Survey Year
Healthgrades 71%/68%/64% 75%/74%/73% 78%/77%/78% 69%/66%/68% 74%/75%/76% 80%/79%/76% 2019/2020/2021
Leapfrog D/D/C C/D/D B/C/C C/C/C C/C/C A/A/A 2018/2019/2020
US News and World Report Rating 2/1/NA NA/2/2 1/3/2 NA/4/NA 3/5 4/4/NA 2018/2019/2020
Medicare Compare 1/1/2 Star 1/1/1 Star 1 /1/1 Star 4/3/3 Star 2/2/3 Star 4/3/3 Star 2018/2019/2020
Lown D- D B+ B+ C B- 2021
Section 1
Medicare Compare: Customer Service Questions: Survey Years 2018/2019/2020 Survey Years 2018/2019/2020 Survey Years 2018/2019/2020
CHI St. Vincent’s Infirmary; Little Rock Baptist Health Ctr; Little Rock UAMS Medical Center; Little Rock White River Medical Center; Batesville Washington Regional Medical Center; Fayetteville Mercy Hospital; Fort Smith ARKANSAS AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 72%74% 78%/78% 76%/77% 79%/78% 77%/78% 80%/79% 81%/81%/81% 80%/81%/81%
Patients who reported that their doctors “Always” communicated well 79%/79% 80%79% 79%/79% 79%/78% 81%/81% 81%/81% 83%/83%/84% 82%/81%/82%
Patients who reported that they “Always” received help as soon as they wanted 61%/61% 61%60% 55%/57% 67%/69% 62%/65% 69%/69% 72%72%71% 70%70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 58%/59% 61%60% 62%/62% 62%/58% 61%/62% 63%/64% 67%/68%/66% 66%66%/66%
Patients who reported that their room and bathroom were “Always” clean 64%/64% 71%/67% 65%/62% 74%/76% 71%/73% 72%/72% 76%/77%/76% 75%/75%/76%
Patients who reported that the area around their room was “Always” quiet at night 59%59% 64%/64% 63%/64% 66%/65% 62%/68% 58%/56% 67%/67%/66% 62%62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 82%/83% 86%/83% 83%/85% 85%/86% 86%/87% 88%/85% 84%/85%/85% 87%87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 52%/50% 41%/50% 49%/51% 52%/49% 50%/50% 50%/56% 53%/50%/54% 53%53%/54%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 67%/69% 73%71% 74%/74% 74%/73% 71%/73% 76%/74% 73%/71%/72% 73%73%/73%
Patients who reported YES, they would definitely recommend the hospital 68%/69/ 75%/75% 75%/77% 69%/75% 73%/75% 81%/80% 70%/75%/71% 72%/72%/72%
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