Healthcare Quality by State: Arizona: Phoenix Area

Phoenix Hospital
Ratings
Survey Years
Healthgrades 94%/93% 70%/73% 72%/67% 80%/76% 78%/73% 71%/72% 2019/2020
Leapfrog A/A/A B/B/B A/A/A C/C/B A/A/B B/C/C 2018/2019/2020
US News and World Report Rating 1/1/1 2/2/2 2/3/2 4/4/2 NA/NA 4/5/5 2018/2019/2020
Medicare Compare 5 /5/5 Star 3/2/3 Star 5/4/4 Star 2/2/4 Star 4/4/3 Star 4/3/3 Star 2018/2019/2020
Lown C+ A- B- C+ A- D+ 2021
Medicare Compare: Customer Service Questions: Survey Years 2018/2019 Survey Years 2018/2019/2020 Survey Years 2018/2019/2020
Mayo Clinic; Phoenix Banner University Med Ctr; Phoenix Banner Boswell Medical Center; Phoenix St. Joseph Hospital; Phoenix Banner Estralla Medical Center; Phoenix Chandler Regional Medical Center; Phoenix ARIZONA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 90%/85% 77%/77% 78%/78% 78%/77% 80%/82% 80%/81% 78%/78%/77% 80%/81%/81%
Patients who reported that their doctors “Always” communicated well 88%/85% 77%/77% 75%/73% 78%/78% 83%/82% 75%/75% 77%/77%/77% 82%/81%/82%
Patients who reported that they “Always” received help as soon as they wanted 83%/81% 69%/69% 69%68% 63%/62% 64%/64% 64%/66% 67%/67%/67% 70%70%/70%
Patients who reported that staff “Always” explained about medicines before giving it to them 74%/77% 64%/65% 63%/63% 61%/62% 68%/68% 64%/63% 64%/65%/64% 66%66%/66%
Patients who reported that their room and bathroom were “Always” clean 84%/80% 65%/68% 68%/66% 69%/68% 67%/69% 65%/65% 71%/71%/72% 75%/75%/76%
Patients who reported that the area around their room was “Always” quiet at night 69%/68% 46%/47% 46%/48% 56%/56% 75%/63% 65%/65% 56%/56%/57% 62%/62%/62%
Patients who reported that YES, they were given information about what to do during their recovery at home 92%/91% 88%/90% 88%/88% 86%/86% 87%/87% 53%/52% 86%/87%/86% 87%87%/87%
Patients who “Strongly Agree” they understood their care when they left the hospital 69%/67% 51%51% 53%/56% 52%/54% 54%/51% 88%/88% 51%/52%/50% 53%53%/54%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 92%/91% 72%73% 70%/70% 76%/74% 74%/77% 72%/72% 70%/73%/70% 73%73%/73%
Patients who reported YES, they would definitely recommend the hospital 94%/93% 73%/73% 72%/72% 78%/77% 78%/78% 72%/73% 70%/73%/69% 72%/72%/72%
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