Healthcare Quality by State: Arizona: Phoenix Area

Phoenix Hospital
Ratings
Survey Year
Healthgrades 94% 70% 72% 80% 78% 71% 2019
Leapfrog A B A C A B/C 2018/2019
US News and World Report Rating 1 2 2/3 4 NA 4/5 2018/2019
Medicare Compare 5 Star 3 Star 5 Star 2 Star 4 Star 4 Star 2018
Section 1
Medicare Compare: Customer Service Questions
Mayo Clinic; Phoenix Banner University Med Ctr; Phoenix Banner Boswell Medical Center; Phoenix St. Joseph Hospital; Phoenix Banner Estralla Medical Center; Phoenix Chandler Regional Medical Center; Phoenix ARIZONA AVERAGE NATIONAL AVERAGE
Patients who reported that their nurses “Always” communicated well 90% 77% 78% 78% 80% 80% 78% 80%
Patients who reported that their doctors “Always” communicated well 88% 77% 75% 78% 83% 75% 77% 82%
Patients who reported that they “Always” received help as soon as they wanted 83% 69% 69% 63% 64% 64% 67% 70%
Patients who reported that staff “Always” explained about medicines before giving it to them 74% 64% 63% 61% 68% 64% 64% 66%
Patients who reported that their room and bathroom were “Always” clean 84% 65% 68% 69% 67% 65% 71% 75%
Patients who reported that the area around their room was “Always” quiet at night 69% 46% 46% 56% 75% 65% 56% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home 92% 88% 88% 86% 87% 53% 86% 87%
Patients who “Strongly Agree” they understood their care when they left the hospital 69% 51% 53% 52% 54% 88% 51% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 92% 72% 70% 76% 74% 72% 70% 73%
Patients who reported YES, they would definitely recommend the hospital 94% 73% 72% 78% 78% 72% 70% 72%
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