CONSUMERS DO NOT UNDERSTAND BASIC HEALTH INSURANCE TERMS
A recent survey shows the consumer lacks confidence and is confused in understanding basic health insurance terms. The following are the results:
| INSURANCE TERM | Didn’t Know the Meaning |
| Co-insurance | 45.3% |
| Max out-of-pocket | 35.2% |
| Covered services | 30.8% |
| Provider network | 30.2% |
| Premium | 27.2% |
| Deductible | 25.6% |
| Co-pay | 23.5% |
The degree of misunderstanding regarding healthcare insurance is staggering. Healthcare Consumer Navigator Center has developed a Glossary of Basic Healthcare Terms. The Glossary is located in the Section called CONSUMER NAVIGATOR.