Consumer Information Navigator Index


  2. Our "HOW TO" section guides the healthcare consumer through a number of different healthcare hurtles.

  3. How to Get Rid of Medical Debt — Or Avoid It in the First Place
  4. Thos HOW TO can help you manage Medical Debt

  5. HOW TO: Find out why your health insurer denied your claim.
  6. ProPublica’s Claim File Helper lets you customize a letter requesting the notes and documents your insurer used when deciding to deny you coverage. Get your claim file before submitting an appeal.

  8. This guide is designed to help the navigate the patient or bad debt balances.

  9. How to understand Healthcare Terms You Need to Know
  10. Knowing important healthcare terms educates and prepares the consumers to discuss medical bills with healthcare providers.

  11. How to Read Your Explanation of Benefits
  12. Your Explanation of Benefits you receive from your insurance company is the starting point for any billing review. It is very important you understand how to read the EOB. It is equally important that you retain all EOBs.

  13. How to Read and Understand Billing Statements
  14. Your monthly billing statement from your healthcare provider lets you know the current status of your account. It also contains posting information from your insurance company.

  15. How to document a call to a Medical Provider: Documentation and Provider Call List
  16. This listing of titles will help the consumer locate the person to discuss billing issues.

  17. How to Negotiate a Medical Bill
  18. Negotiating your medical bill can be daunting. This sections will help you become confident when dealing with your healthcare provider.

  19. How to Navigate Medical Bills at a Collection Agency
  20. Unfortunately. your account may be sent to a collection agency. This section will help you deal with the collection agency.

  21. How to Know Your Healthcare Insurance Benefits and In Network Service Providers
  22. In addition to your EOB, these two documents are critical when dealing with your medical bill. Knowing your benefits and provider network ensures your insurance company has made the correct payment.

  23. How to Navigate The No Surprise Act: Notices you may get & whether you should sign them
  24. Consumer Beware. Release forms may cost you more money. Make sure you understand what you are signing.

  25. How to find out about Healthcare Discounts Available to the Consumer
  26. Consumers are bombarded with offers of discounts for everything they purchase. Healthcare is no different with one exception; most consumers are not aware they are available. This section will explain how to secure a discount.

  27. How to Plan for and What to Expect During your Hospital Stay
  28. Most healthcare consumer are paralyzed when themselves or family members are admitted to a hospital. This section will explains how the consumer can navigate the healthcare process.

  30. Healthcare Consumers may need financial help. An unknown resource maybe Medical Charity Programs

  31. How to When to Use an Emergency Room or Urgent Care? SYMPTOMS THAT WILL HELP YOU MAKE THE RIGHT DECISION
  32. Selecting the right Healthcare Provider in an Emergency situation can save you time and money.

  33. Section 2: YouTube and Podcast Videos
  34. Our Team has published several Podcasts. We hope you enjoy.

  35. Healthcare Consumer Navigator Center PodCasts
  36. The Team at Healthcare Consumer Navigator Center has published several Podcasts.  The Name of the podcast is:  Escaping the Healthcare Prison.  We hope you enjoy.  

  37. SECTION 3: Consumer Checklists for Managing Elder Patients and Yourself
  38. In addition to the User Guide, this section supplements the Guide with additional and updated information. The Consumer needs to be aware of these updates.

  39. 17 Legal Documents Needed to Care for Elderly and Non Elderly Consumers
  40. The No Surprise Act includes an Arbitration process. This section explains the process.

  41. A Guide to Create, Manage and Use Your Personal Health Record
  42. Creating, Managing and Using Your Personal Health Record is a very powerful tool to manage your healthcare. Most Healthcare Consumers do not have a clue. This guide will help you get started.

  43. Should Your Elderly Parents or You Be Living Alone? 12 Warning Signs
  44. The No Surprise Act has provisions for consumers to file complaints. This section explains the provisions and how to file a complaint.

  45. Section 4: Understanding the Medical Billing Process
  46. Medical Billing can be confusing. This section will help the consumer navigate the process.

  47. Basic Terms You Need to Know When Navigating the Healthcare Billing Process
  48. This section will help the healthcare consumer understand, talk about and navigate through healthcare.

  49. Navigating the Healthcare System My Healthcare Story and What I Learned
  50. This actually happened. Good lessons learned.

  51. How Medical Billing Works
  52. Medical billing can be very confusing for the consumer to understand and navigate. This section will explain the billing process and what the healthcare consumer can expect.

  53. Safety Net Hospitals; A Resource for the Healthcare Consumers
  54. Healthcare Consumers need to understand how Safety Net Hospitals are a financial source. These organizations are funded by county, state and government organizations and are available to all.

  55. Understanding the Pre-Certification Process for Elective Services
  56. Some specific services covered under the consumers’ health insurance plan may require the healthcare provider to obtain an authorization to perform the service. Consumers need to be aware of these requirements to be assured of payment form their insurance company.

  57. Appealling a Medical Bill that was Denied by Your Insurance
  58. Insurance companies routinely deny services that require the healthcare provider and consumer to appeal. This section will guide the consumer through the appeal process.

  59. Observation Care and Services; A Consumer’s Guide of What You Need to Know
  60. Understanding and Managing Observation Status when admitted to a hospital can be very confusing. The HCNC Observation Status Guide will help the Consumer Navigate through the process.

  61. State By State Medical Records Copying Fees
  62. Find out what healthcare providers will charge you for your medical record

  63. Section 5: Medical Debt
  64. Consumer information about Medical Debt

  65. An Air Force Career Held up Because of Debt Owed for Medical Bills
  66. Medical it can affect you.

  68. This is a step-by-step guide TO MANAGE YOUR PATIENT BALANCE OR MEDICAL BAD DEBT. The guide is supplemented with detail information in SECTION 1.

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